Want to Be a Part of Setting the Tone for a Growing Hospital?
Privately Owned by Industry Professionals
CVETS was born out of a passion to create a vibrant and modern veterinary hospital that could provide the highest level of medicine and create a pleasant environment for our team. Our hospital was founded by husband-and-wife team Dr. Mike Schlicksup (DACVS), and Dr. Tracy Schlicksup (DABVP). Dr. Mike works as one of our surgeons, and Dr. Tracy leads our emergency team. CVETS provides 24-hour emergency care and has 11 specialty services. You can expect to work shoulder-to-shoulder with the leaders of our hospital, so you are constantly seen, heard, and valued directly by those directly at the top.
What We're Looking For
We're looking for a dynamic, client service manager. This individual must have extensive customer service experience and demonstrated ability to lead and drive a service team to success.
The individual in this role is responsible for maintaining high levels of genuine quality service, while meeting or exceeding company standards. This leader will set the direction and lead efforts to continuously improve the client/patient experience.
You'll Set the Tone For Our Staff
The Client Service Manager upholds the culture and sets the direction for the team by clearly defining objectives and setting and refining process to ensure the success of the team. The Manager is responsible for managing and motivating individuals while delivering high levels of service to our patients and clients.
Primary Responsibilities of the Client Services Manager
Oversees, provides, and participates in the training of current and new staff.
Monitors and evaluates client/employee interactions, makes recommendations/suggestions for improvement.
Collaborates with management in the development and implementation of action plans related to performance improvement activities.
Optimizes resource allocation to achieve maximum productivity of workforce while meeting the evolving needs of the business.
Redirects team as necessary to achieve client service goals.
Act as an ambassador for the company, providing world-class service to all customers.
Assist customers with a variety of transactions through a seamless and friendly experience.
Defuse customer situations and provide resolution in a timely and effective manner.
Demonstrate expertise in all technologies used.
Inspire trust, teamwork, and positive team relationships.
The ability to effectively build relationships with your customers, peers, and leadership.
Motivate and inspire others.
Clear, effective communication with strong interpersonal skills
The ability to prioritize multiple tasks in a fast-paced environment.
Accountability, initiative, and a high level of ownership
The ability to work a flexible schedule based on department needs.
Collaborative Team Structures
Southern hospitality is very much a real thing in South Carolina. Our team works together like a well-oiled machine, and our nurses understand when one person succeeds, everyone succeeds. You’ll never be left on your own to figure something out or learn by fire. From the start, we will get you set up for success and integrated into the CVETS family from the minute you walk into the building.
Generous Compensation & Frequent Celebration
We understand that those who decide to pursue a career in veterinary medicine dedicate a large majority of their life to serving others. That’s why we have made it our absolute mission to pay ALL of our employees a livable wage. Several of our positions are compensated with generous wages because we are always looking to provide for the well-being of our team members. We see the continuous hard work and dedication that our team provides and we want you to be able to live a full and happy life both inside and outside of work. Plus, we love any excuse to celebrate our team members. Whether it’s Vet Tech week, CSR week, someone’s birthday, someone got married, or maybe it’s just a Wednesday and we’re craving chocolate...we love any excuse to order food and eat cake...just saying.
Working Smarter Not Harder: State-of-the-Art Technology
Also, stained paper records and bad hand-writing...no thank you. Our hospital design was structured around the use of our technology systems to ensure that we operate as efficiently as possible. We utilize a SmartFlow system for patient status and monitoring, and all of our records are done through EzyVet. This makes organization and patient care for our hospital easier.
16 slice CT scanner
Multiple operating rooms
Dedicated facilities for endoscopy, chemotherapy administration, and special procedures
5 operating rooms (including a minimally-invasive suite with fluoroscopy)
17 total exam rooms
Physical therapy (underwater treadmill)
Separate GI and respiratory isolation units
Dedicated suites for oncology, internal medicine, cardiology, dermatology, dentistry, and ophthalmology
Prime Location: CVETS is located in Columbia, SC which is South Carolina’s capital city. Columbia was ranked in the “Top 50 Best Places to Live” by US News and World Report for good reason. Columbia is home to many fabulous local restaurants, breweries, museums, and nightlife. Go kayaking on the rapids of the Saluda River, check out local artwork at the world-class Columbia Museum of Art, and try out the craft beer at some of Columbia’s breweries to get the full experience.
Features of Columbia, SC:
Trendy Restaurants and Breweries
Excellent Schools and Universities
Day Trips for Days: Columbia is only a 1.5-hour drive from the historic city of Charleston, South Carolina. Charleston, known as The Holy City, is known for its history, seafood restaurants, shopping, and romantic appeal. If you’re thinking about a mountain weekend, Lexington/West Columbia is only a 2.5-hour drive away from Asheville, NC. There you can check out the beautiful blue ridge mountains, see the Biltmore Estate, and enjoy lots of craft beer at Asheville’s famous breweries.
Want to take a vacation to SC? Our door is always open!
Quite literally, yes, our door is always open because we’re a 24-hour ER...but in a figurative sense, we’re always open to visitors who would like to see our hospital. You can meet directly with our Chief Operations Officer who is always happy to give tours and talk about future opportunities at our hospital. We’d love to see you at CVETS:)
CVETS, Columbia Veterinary Emergency Trauma and Specialty, is a new Specialty/ER hospital looking to add to our team. The brand new 9000 square foot facility opened in May of 2018 and is growing rapidly. The facility includes a dedicated ICU, multiple operating rooms, a radiology suite, dedicated facilities for endoscopy, chemotherapy administration and special procedures, ultrasound, a 16 slice CT scan, on-site MRI and support by multiple additional specialists (24-hour emergency, internal medicine, oncology, ophthalmology, surgery, dermatology and radiology). The hospital is located on the northeast side of Columbia, South Carolina - an area that is rapidly growing and was not previously serviced by specialty care. The hospital and its staff have been
designed with a culture aimed at exceptional client services and personal job fulfillment.