In business for over 40 years. the North Davidson Veterinary Hospital is a full-service animal hospital and will take both emergency cases as well as less urgent medical, surgical, and dental issues. Beyond first rate pet care, we make our clinic comfortable, kid-friendly, and a very calm environment.
We are searching for a Full Time Practice Manager to add to our team! Must have previous veterinary practice manager experience to be considered for this role.
A great place to live AND work, Lexington has it all: World Famous Barbecue, Award-Winning Wines, Fine Art and Historic Uptown. Located in Davidson County in the Piedmont area of North Carolina, Lexington is known as “The Barbeque Capital of the World"
The successful candidate will be a highly motivated individual committed to helping lead the hospital team, and also will have a genuine compassion for pets and clients. In addition, good communication skills, appropriate time management skills, and positive work attitude are critical. Our practice philosophy is built around, family, team work, life long learning, service, and personalization.
ESSENTIAL DUTIES & RESPONSIBILITIES
Administrate all human resource functions including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations.
Manage annual performance evaluations. Responsible for performance evaluations for supervised staff with the assistance of the department lead.
Handle fair and consistent discipline to employees as necessary as well as all related documentation
Assure compliance with OSHA reporting logs and Workers’ Compensation programs.
Distribute all necessary communication materials with staff, including policy changes, relevant information discussed at meetings, and client feedback.
Complete all required paperwork for new employees. Maintain confidential employee and benefit files and update as needed.
Oversee inventory purchasing and management within budget guidelines.
Set protocols that support the best use of hospital supplies to minimize waste.
Create and train controlled drug standards in accordance with the DEA regulations and with the input of the DEA licensing purchasing veterinarians in the hospital.
General Hospital Management
Respond to client concerns in a timely and appropriate manner. Resolve medical client complaints in partnership with the Lead Veterinarian.
Assure premises, plant and equipment are in safe, clean and optimum working condition, including the scheduling of regular maintenance.
Assure compliance with all regulatory issues including radiation monitoring, business permits and licenses, and animal control ordinances.
Be able to plan, market and coordinate the provision of health care educational and support programs (i.e. pet loss support group, puppy events, etc.)
Maintain, and when necessary, amend client education handouts.
Schedule and attend all required meetings, including staff meetings and the hospital leadership team meeting;follow up with memos and/or handouts.
Oversee appointment scheduling to accommodate case loads and ensure client needs are being met.
Administer the hospital’s patient reminder system.
Monitor the hospital email.
Manage the hospital practice management system.
Complete additional hospital projects as assigned.
Participate in the yearly budgeting process, monthly P&L reviews and discuss weekly financial reports with the lead doctor. Proactively monitor financial progress of hospital, analyze results, and adjust, if necessary, to ensure all budget goals are achieved.
Carry out or delegate the end-of-day paperwork and deposits. Create accountability trail between front desk through to the bookkeeper for check and balance system.
Submit capital expense requests per guidelines.
Manage bi-weekly payroll process.
Oversee daily cash and check deposits and manage local banking relationship.
In addition, the Practice Manager may work scheduled shifts during which he or she will be responsible for providing client service and/or direct patient care.
Strong Business Acumen
Compassion & Positive leader who can build strong teams
Critical and Strategic Thinking and Decision Making
Written and Verbal Skills
Job Type: Full-time
About Community Veterinary Partners
Community Veterinary Partners (CVP) mission is to bring joy to families by providing the best care possible to the pets they love. A growing community of 80 animal hospitals in the Eastern US, CVP empowers our veterinary professionals by providing unwavering support services that allows them to get back to what they love doing the most – caring for pets.